Jag Venugopal's Blog

May 28, 2010

Plane re-routed and passenger had a memorable experience?!

Filed under: Business,Management — Jag @ 8:54 am
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A Southwest plane was diverted from Denver to Pueblo, CO owing to the weather. With the plane on the ground for a couple hours, the pilot decided to order in Little Caesar’s pizza for everyone on board. One passenger stated “We arrived in Denver four hours late, but [we] had a memorable experience!”.

Southwest never ceases to amaze me. Any other airline crew would have either been silent or quoted chapter, title and verse as to why the re-routing wasn’t their fault. This Southwest pilot on the other hand, spent a little company money (I’d wager it was a relatively very small amount), and bought his company a ton of goodwill with the public.  More at http://www.thedenverchannel.com/news/23620842/detail.html

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